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The private customer may revoke his contractual declaration within 1 month without giving a reason. This withdrawal may be made in writing (e.g. letter, e-mail) or by returning the object purchased. This time limit begins when the customer receives the goods, however no earlier than the time at which this information is received. The timely dispatch of the withdrawal or of the goods is deemed to be sufficient evidence that the withdrawal deadline has been observed. The return costs have to be paid by the customer in case that the price of the goods to be returned does not exceed 40,00 EUR. The withdrawal shall be sent to:
Consequences of withdrawal
In the case of an effective withdrawal, the goods and services received by both parties must be returned or refunded. If the customer is unable to return some or all of the goods received, or if the condition of the goods has deteriorated, the customer shall indemnify the seller if and insofar as this is necessary. This does not apply if the deterioration of the goods is solely the result of examination, such as the customer would have been able to make in a shop. Otherwise, the customer can avoid entering into an obligation to indemnify the seller by abstaining from using the goods as an owner would and by refraining from any activity which may decrease the value of the goods.